FAQ
Frequently Asked Questions
PLACING AN ORDER
1. Where does Linjer ship?
Linjer ships to 44 countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia
- Middle East: Israel, United Arab Emirates
2. What payment methods do you accept?
We accept a number of payment methods on our secure checkout including Visa, Mastercard, American Express, Diners, Paypal and Apple Pay. We also offer various local payment methods depending on your country, like GiroPay in Germany, ING in the Netherlands and GrabPay in Singapore. Additionally, we offer payment installment options through Klarna and Paypal (Pay in 4 and Pay Monthly) in select countries.
3. Do you have any stockists/physical stores?
We sell through our website only; this is how we're able to sell luxury-quality products at a fraction of the price of traditional luxury brands. We know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages, go on Instagram and search the tag #linjerco or images tagged @linjerco, or search online for other images or videos of our products. You can also contact our team ([email protected]) with any questions you have!
4. What is your return policy?
Please see our Shipping and Returns page for more information.
OUR JEWELRY
1. Where is your jewelry made?
Our jewelry is manufactured in Thailand and China.
We care a lot about sustainability and doing right. We screen all of our suppliers to ensure that their values are consistent with ours. We look for clean and safe working environments and observe how employees are treated. We have personally visited and tested over dozens of factories, choosing partners that have a long-term approach with their employees. This not only results in better working environments for the employees, but also a staff of organized and highly trained teams who can consistently make high-quality products with care!
2. Is Linjer actually sustainable?
Yes — sustainability is a core value of our brand!
Our sustainability efforts in jewelry focus on longevity and responsible sourcing. We craft our pieces with the highest quality materials, including 100% recycled 14k gold and sterling silver. We use ethically sourced diamonds that are lab grown and conflict-free and we select FSC-certified paper and recycled materials for our packaging.
In addition, we offset the carbon emissions from every shipment on our webshop, without any additional cost to our customers.
3. How do I find my ring size?
Please see our Ring Size Guide for more information.
4. Do you have a warranty?
Yes, we have a warranty! We guarantee your jewelry pieces to be free of any manufacturing defect for two years from the date of purchase. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.
If you believe your jewelry has a manufacturing defect, please email us at [email protected] and someone from our customer service team will assist you.
5. How do I clean my jewelry?
Check out our Jewelry Care Guide to keep your pieces in tip top shape!
6. Do you offer customisation?
Unfortunately we do not offer customization at this time.
7. Do you offer gift wrapping?
Yes, we offer gift wrapping! For more information, please see our Packaging page.
8. Where is Linjer from?
Linjer started in a San Francisco apartment. Co-founders Jennifer Chong and Roman Khan, from Canada and Norway respectively, dreamt up and operated the business in its early years from their Bay Area living room. As the business grew, they moved the headquarters to Florence, Italy to source leather for bags. Now, Linjer is headquartered in Hong Kong, close to a logistics center that allows our products to reach customers in all corners of the world. Our small but diverse team represents more than 9 nations and speaks over 11 languages combined!
Design influence from Roman’s native Norway was the driving force for many of Linjer’s early collections. The name, “Linjer”, comes from the Norwegian word for “lines”. As the brand has grown, Scandinavian design still holds a dear place in our hearts, but we’ve also found inspiration from other places in our collective experiences. The sprezzatura of Italy, the authenticity of Aussie style, and the organic minimalism of modern Balinese design have all found a place in our language. Our materials are sourced from Italy, Turkey, Switzerland, Thailand and China, with our jewelry crafted by hand in Thailand and China. Linjer contains pieces of the many places we’ve been, and we’ve curated the best of it for you.
For other questions, you can email us at [email protected].
